ADDRESS

Bella Sirena Salon and Spa
218 Kirkland Ave.
Kirkland, WA 98033

425.822.6040

Email: Info@bellasirenasalon.com

 

HOURS

Mon 9:00 am – 6:00 pm
Tue 9:00 am – 8:00 pm
Wed 9:00 am – 8:00 pm
Thu 9:00 am – 8:00 pm
Fri 9:00 am – 6:00 pm
Sat 9:00 am – 6:00 pm
Sun 10:00 am – 6:00 pm

 

 

POLICIES

OUR PLEDGE 

We at Bella Sirena pledge to do the very best we can while maintaining the integrity of your hair and keeping within our brand standard.  We encourage a consultation prior to booking so we can discover all your hair needs and book the appropriate service and time needed. At our sole discretion, we reserve the right to reschedule an appointment or refuse service for improper action or language to our team or other guests. 

SERVICES REDO 

 We stand behind our work to continually strive for the highest quality of service. Consultations are of utmost importance to get a clear understanding of what you want to achieveIf you are not satisfied with the end result; we ask for the opportunity to adjust any service to create your desired result. Most modifications needed, will be free of service charge. We ask if an adjustment is needed that it be scheduled within 10 days of your initial visit. No refunds will be given.    

CANCELLATIONS & TARDINESS 

We make every effort to remind you of your reservation prior to your scheduled date.  However, you must inform us if you are unable to keep your reservation at least 24-­hour prior to the scheduled time. If you cancel or change your scheduled reservation without providing us this 24-hour notice, you may be charged a late-notice cancellation fee of 50% of your scheduled services. “No­-Call No­-Show” appointments will be charged 100% of services booked. We ask that if you are running 15 minutes late that you call and communicate with guest services how late you will be and also understand that your appointment is subject to reschedule only if the service provider cannot perform the scheduled services in the remaining time allotment.  

RETURNS 

We sure hope that you love everything you purchase from us. However, if you are not satisfied with a product for any reason, we are happy to exchange the product for another product or refund the purchase price amount within 10 days of sale.  All make­-up sales are final. 

GIFT CARDS  

Bella Sirena Gift Cards have no expiration date and no fees. They can be pre-loadable up to a maximum value of $500 Bella Sirena Gift Cards cannot be transferred, exchanged, resold, or redeemed for cash.  Bella Sirena Salon is not responsible for lost or stolen cards or for any unauthorized card use.  

NEW CLIENT SPECIAL & SERIES 

Please view SPECIAL TERMS & CONDITIONS located under specials tab. No refunds on multiple purchases. If multiple purchases are made, we will apply the amount spent as store credit to be used on future services only. Any series of services purchased that are at a discounted rate cannot be combined with any other promotion. You have one year to complete your series and no refunds will be given. 

CREDIT CARD REQUIRED 

We require a credit card to secure any reservations. This policy ensures that our reservations and associates schedules are fully utilized by minimizing late cancel or missed appointment costs. Your credit card information is stored fully encrypted in your client profile.  

COVID-19 CHANGES 

 When you book an appointment for services online, through our app or phoning in you agree to comply with Bella Sirena’s COVID-19 response procedures before entering our salonYou agree to comply with all the health and safety measures implemented by Bella Sirena while in our salonincluding but not limited to answering health questions, having your temperature taken, wearing a face covering, maintaining social distancing and utilizing our virtual check in and check out technology.  You understand that we reserve the right to refuse service if you fail to comply with any of these requests.